Refund
and Returns Policy
Refund Policy
Our policy lasts 07
days. If 07 days have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange.
To be eligible for a
return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging.
Several types of
goods are exempt from being returned. Perishable goods such as food, flowers,
newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable liquids or
gases.
Additional
non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your
return, we require a receipt or proof of purchase.
Please do not send
your purchase back to the manufacturer.
There are certain
situations where only partial refunds are granted: (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has
been opened
– Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved, then your refund
will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not
received your refund yet, please contact us at .
Sale items (if applicable)
Only
regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges (if applicable)
We
only replace items if they are defective or damaged. If you need to exchange it
for the same item, send us an email at and send your item to:
vashi plaza A-05, sector 17
New Mumbai Maharashtra
IN 400703
Gifts
If
the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
vashi plaza D-285, sector 17
New Mumbai Maharashtra
IN 400703
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where
you live, the time it may take for your exchanged product to reach you, may
vary.
If you are shipping
an item over Rs 40.00, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.
Need help?
Contact us at [email protected] for
questions related to refunds and returns.